I researched these quite extensively before making this purchase. I received all packages at one time, all components were intact and undamaged. I did contact customer service a couple times during shipping with some questions. They were extremely helpful and responsive via email.
As with most items that require assembly I read many reviews that stated they had issues with the assembly and many who didn't. Mine is the 12x16 and I assembled this with a friend in 4.5 hours. If you can follow simple directions it's not an issue at all. It's pretty sturdy when completely assembled but keep in mind it is aluminum and does have a slight flex to it. All in all I am very happy with this it was a great addition to our patio.
Ha****Q
This gazebo is really well made, heavy duty, and GORGEOUS! The panels of fabric are very heavy for outdoor use, and the roofing blocks the UV rays well, while still letting the light through. We added a ceiling fan and lights to the inside, which really made it complete. I will caution that if you're going to use a full size fan, you'll need a spacer, and you'll have to mount the fan to the inside with additional hardware. The U bracket might be good to hang a small light or fan, but not an installed ceiling fan. You'll need the spacer so it can hang low enough to it won't hit the ceiling panels. The only complaint is not the fault of the company in any way. We have discovered that earwigs love to hang out inside the small openings in the ceiling panels. Every now and then, we need to knock them out of there. I'm a bit concerned that the hangers for the side panels are made of plastic instead of metal, so I hope they hold up over time and don't become fragile and break. Time will tell. The total build completion time, with the additional ceiling fan, took us about 11 hours between 3 people working on it. Overall, a wonderful product, well worth every penny!
Customer Reviews
I researched these quite extensively before making this purchase. I received all packages at one time, all components were intact and undamaged. I did contact customer service a couple times during shipping with some questions. They were extremely helpful and responsive via email. As with most items that require assembly I read many reviews that stated they had issues with the assembly and many who didn't. Mine is the 12x16 and I assembled this with a friend in 4.5 hours. If you can follow simple directions it's not an issue at all. It's pretty sturdy when completely assembled but keep in mind it is aluminum and does have a slight flex to it. All in all I am very happy with this it was a great addition to our patio.
This gazebo is really well made, heavy duty, and GORGEOUS! The panels of fabric are very heavy for outdoor use, and the roofing blocks the UV rays well, while still letting the light through. We added a ceiling fan and lights to the inside, which really made it complete. I will caution that if you're going to use a full size fan, you'll need a spacer, and you'll have to mount the fan to the inside with additional hardware. The U bracket might be good to hang a small light or fan, but not an installed ceiling fan. You'll need the spacer so it can hang low enough to it won't hit the ceiling panels. The only complaint is not the fault of the company in any way. We have discovered that earwigs love to hang out inside the small openings in the ceiling panels. Every now and then, we need to knock them out of there. I'm a bit concerned that the hangers for the side panels are made of plastic instead of metal, so I hope they hold up over time and don't become fragile and break. Time will tell. The total build completion time, with the additional ceiling fan, took us about 11 hours between 3 people working on it. Overall, a wonderful product, well worth every penny!